Please note that orders must be placed before 9th December to ensure delivery by Christmas.
Despatch may take up to two weeks due to high volume of orders at this time of year.

The store is currently running slower than usual due to high traffic and a technical issue.
We are working on resolving the issue as quickly as possible.

Returns Policy

Faulty Products
For products purchased that are found to be faulty, we will replace the product or give a refund to the value of the original purchase price. Refunds will be processed to the same card that was used for payment.

Change of Mind
If you change your mind about the products you have purchased from us online, each return/refund will be looked at on a case-by-case basis.

For any returns or refunds please email store@birdlife.org.au or call 03 9347 0757

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