Please note that orders must be placed before 9th December to ensure delivery by Christmas.
Despatch may take up to two weeks due to high volume of orders at this time of year.

The store is currently running slower than usual due to high traffic and a technical issue.
We are working on resolving the issue as quickly as possible.

FAQs

SHIPPING
How will my order be sent?

We use Australia Post to ship our orders. Domestic shipping costs are calculated at checkout. Domestic orders over $100 are shipped free.

Do you post internationally?

Yes, we offer international shipping. International shipping costs are calculated at checkout. Please see below for international customs taxes & duties.

International Customs Taxes & Duties

If your order is being delivered to an address outside Australia, it may be subject to customs taxes and duties. These fees are the responsibility of the customer receiving the order.

As we are unable to estimate customs taxes and duties, please contact your local authorities or customs office for more detailed information.

If you paid customs taxes and duties as part of clearing your parcel through customs but you then decide to return the parcel, we will not refund these fees. Please contact the customs authority regarding a refund of these charges.

Customs processing may delay the delivery of your order. Should you experience a delay please check with your local customs offices.

DELIVERY TIMES
How long will my order take to arrive?

Once your order is received, BirdLife Australia will process it within 2-5 business days.

Orders are then shipped with Australia Post, where Australian deliveries can take anywhere from 2-6 business days. You can use Australia Post’s shipping calculator for a more accurate delivery timeframe. To use the shipping calculator enter in the postcode 3053, Carlton VIC in the ‘from’ field and your postcode in the ‘to’ field.

During busy periods and over Australian public holidays, you may experience a delay in receiving your order.

PAYMENTS
Is my payment secure?

Yes, we use Stripe to process our payments. Stripe is certified to the highest industry standards and has regulatory licences around the world. Please refer to their website for more information.

Do you accept AMEX or Diners Club?

Yes, we do accept payments from both AMEX and Diners Club.

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