We use Australia Post to ship our orders. Domestic shipping costs are calculated at checkout. Domestic orders over $100 are shipped free.

Yes, we offer international shipping. International shipping costs are calculated at checkout. Please see below for international customs taxes & duties.

If your order is being delivered to an address outside Australia, it may be subject to customs taxes and duties. These fees are the responsibility of the customer receiving the order.

As we are unable to estimate customs taxes and duties, please contact your local authorities or customs office for more detailed information.

If you paid customs taxes and duties as part of clearing your parcel through customs but you then decide to return the parcel, we will not refund these fees. Please contact the customs authority regarding a refund of these charges.

Customs processing may delay the delivery of your order. Should you experience a delay please check with your local customs offices.

Once your order is received, we will do our best to process it within 5 business days. Orders are then shipped with Australia Post, where Australian deliveries can take anywhere from 2-6 business days. During busy periods, like Christmas, and over Australian public holidays, you may experience a delay in receiving your order. Due to the currently COVID-19 situation, deliveries may take a little longer than expected.

Yes, we use Stripe to process our payments. Stripe is certified to the highest industry standards and has regulatory licences around the world. Please refer to their website for more information.

Yes, we do accept payments from both AMEX and Diners Club.

No, unfortunately we are not able to accept cheques.

Yes. Proceeds from all sales made through the e-store go directly towards supporting Birdlife Australia’s conservation projects. You can find out more about the positive impact your support is having by visiting our website birdlife.org.au

We can only accept orders over $15 to help cover our fulfillment and packing fees. This means that you can continue supporting conservation work through your purchase. Thank you for your understanding!