FAQs

DELIVERY TIMES
How long will my order take to arrive?

Once your order is received, BirdLife Australia will process it within 2-5 business days.

Orders are then shipped with Australia Post, where Australian deliveries can take anywhere from 2-6 business days. You can use Australia Post’s shipping calculator for a more accurate delivery timeframe. To use the shipping calculator enter in the postcode 3053, Carlton VIC in the ‘from’ field and your postcode in the ‘to’ field.

During busy periods and over Australian public holidays, you may experience a delay in receiving your order.

SHIPPING
How will my order be sent?

We use Australia Post to ship our orders. Domestic shipping costs are calculated at checkout. Domestic orders over $100 are shipped free.

Do you post internationally?

Yes, we offer international shipping. International shipping costs are calculated at checkout.

PAYMENTS
Is my payment secure?

Yes, we use Stripe to process our payments. Stripe is certified to the highest industry standards and has regulatory licences around the world. Please refer to their website for more information.

Do you accept AMEX or Diners Club?

Yes, we do accept payments from both AMEX and Diners Club.

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