We use Australia Post to ship our orders. Shipping costs are calculated at checkout and cover the cost of parcel tracking. Domestic orders over $100 are shipped free.

Yes, we offer international shipping. International shipping costs are calculated at checkout and cover the cost of parcel tracking. Please see below for international customs taxes & duties.

If your order is being delivered to an address outside Australia, it may be subject to customs taxes and duties. These fees are the responsibility of the customer receiving the order.

As we are unable to estimate customs taxes and duties, please contact your local authorities or customs office for more detailed information.

If you paid customs taxes and duties as part of clearing your parcel through customs but you then decide to return the parcel, we will not refund these fees. Please contact the customs authority regarding a refund of these charges.

Customs processing may delay the delivery of your order. Should you experience a delay please check with your local customs offices.

Once your order is received, we will do our best to process it within 2-3 business days. Orders are then shipped with Australia Post, where Australian deliveries can take anywhere from 2-6 business days. During busy periods, like Christmas, and over Australian public holidays, you may experience a delay in receiving your order. Due to the current COVID-19 situation and unforeseen weather events impacting Australia Post services, deliveries may take a little longer than expected.

Yes, we use Stripe to process our payments. Stripe is certified to the highest industry standards and has regulatory licences around the world. Please refer to their website for more information.

Yes, we do accept payments from both AMEX and Diners Club.

No, unfortunately we are not able to accept cheques.

We cannot facilitate store purchases or pick-ups from our offices, as all of our shop merchandise is kept offsite. 

Yes. Proceeds from all sales made through the e-store go directly towards supporting Birdlife Australia’s conservation projects. You can find out more about the positive impact your support is having by visiting our website birdlife.org.au

You can receive our award-winning magazine all year round by becoming a BirdLife Australia member! Please contact us via email at support@birdlife.org.au or via phone at 1300 730 075 for more information.

Pre-ordered items are products that can be purchased before they are available.
If an order contains a pre-ordered product, the whole order will be dispatched as a single package once the pre-ordered product is available. We will do our best to provide an ETA of your order’s delivery where possible.

Backordered items are products that can still be purchased even if the product is temporarily out of stock. Currently, we are only allowing backorders for limited products.
If an order contains a backordered product, the whole order will be dispatched as a single package once the pre-ordered product is available. We will do our best to provide an ETA of your order’s delivery where possible.