FAQs

SHIPPING
How will my order be sent?

We use Australia Post to ship our orders. Shipping costs are calculated at checkout and cover the cost of parcel tracking. Domestic orders over $100 are shipped free.

Do you post internationally?

Yes, we offer international shipping. International shipping costs are calculated at checkout and cover the cost of parcel tracking. Please see below for international customs taxes & duties.

Are there international customs taxes & duties?

If your order is being delivered to an address outside Australia, it may be subject to customs taxes and duties. These fees are the responsibility of the customer receiving the order.

As we are unable to estimate customs taxes and duties, please contact your local authorities or customs office for more detailed information.

If you paid customs taxes and duties as part of clearing your parcel through customs but you then decide to return the parcel, we will not refund these fees. Please contact the customs authority regarding a refund of these charges.

Customs processing may delay the delivery of your order. Should you experience a delay please check with your local customs offices.

Can I pick up my order from head office?

We cannot facilitate store purchases or pick-ups from our offices, as all of our shop merchandise is kept offsite. 

DELIVERY TIMES
How long will my order take to arrive?

Once your order is received, we will do our best to process it within 2-3 business days. Orders are then shipped with Australia Post, where Australian deliveries can take anywhere from 2-6 business days. During busy periods, like Christmas, and over Australian public holidays, you may experience a delay in receiving your order. Due to the current COVID-19 situation and unforeseen weather events impacting Australia Post services, deliveries may take a little longer than expected.

 

Will my order arrive before Christmas? Do you have an advertised cut-off date?

We encourage everyone to place their orders as early as possible to maximise your chances of delivery by December 25.

For domestic orders, we recommend placing your order by midnight, December 10. 

For international orders, cut-off times vary by country. The earliest cut-off date is November 21, and the latest cut-off date is December 5.

We cannot list the cut-off date for every country here (it’d be a pretty long list!), but if you would like to know the cut-off date for a particular country, please get in touch via our Contact Us website form, and we will be happy to assist you.

PAYMENTS
Is my payment secure?

Yes, we use Stripe to process our payments. Stripe is certified to the highest industry standards and has regulatory licences around the world. Please refer to their website for more information.

Do you accept AMEX or Diners Club?

Yes, we do accept payments from both AMEX and Diners Club.

Do you accept cheque payments?

No, unfortunately we are not able to accept cheques.

Can I pay for my order at head office?

We cannot facilitate store purchases or pick-ups from our offices, as all of our shop merchandise is kept offsite. 

Does my purchase support conservation?

Yes. Proceeds from all sales made through Shop the Nest go directly towards supporting Birdlife Australia’s conservation projects. You can find out more about the positive impact your support is having by visiting our website: birdlife.org.au

PRODUCTS
How can I receive Australian Birdlife magazine?

You can receive our award-winning magazine all year round by becoming a BirdLife Australia member! Please contact us via email at support@birdlife.org.au or via phone at 1300 730 075 for more information. Alternatively, you can purchase limited back issues on the ‘Shop the Nest’ website – click here to view our available issues.

How do pre-order products work?

Pre-ordered items are products that can be purchased before they are available.
If an order contains a pre-ordered product, the whole order will be dispatched as a single package once the pre-ordered product is available. We will do our best to provide an ETA of your order’s delivery where possible.

How do backordered products work?

Backordered items are products that can still be purchased even if the product is temporarily out of stock. Currently, we are only allowing backorders for limited products.
If an order contains a backordered product, the whole order will be dispatched as a single package once the pre-ordered product is available. We will do our best to provide an ETA of your order’s delivery where possible.

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