Faulty Products
For products purchased that are found to be faulty, we will replace the product or give a refund to the value of the original purchase price. Refunds will be processed to the same card that was used for payment.

Change of Mind
If you change your mind about the products you have purchased from us online, each return/refund will be looked at on a case-by-case basis.

For any returns or refunds please email store@birdlife.org.au or call 03 9347 0757